2nd line support (24/7 shifts).

To qualify for the position you’ll need to have prior experience from support and a great interest and understanding of technology. You need to be fluent in English as well as speaking and writing Swedish on at least a basic to good level

Desired qualifications:

• Experience of working with XML and/or other structured formats
• Experience of working in an international environment
• Experience of EDI (e-invoice/order)
• Knowledge in communication protocols
• Knowledge of other languages

The team consists of responsible and thorough colleagues and that are driven by solving problems and helping clients. They are curious and eager to learn and shares knowledge within the team as well as to other parts of the company. If you have the same kind of attitude, you will be a good fit for the team and in return get a fun workplace at the same time you that you’ll grow your technical skill set

For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Other requirements:

• Please note that part of this recruitment process is a credit check as well as a criminal background check.
• For this recruitment, a valid work permit is required.
• In this position you must be able to work day, evening and night shifts in a rotating schedule.

As part of the 2nd line team, you will be working close with the rest of the team members monitoring document flows, supporting day-to-day operations of production files and handling customer specific solutions.

You will be handling support cases primarily via tickets where analyzing, troubleshooting and digging into advanced error handling is part of the everyday work.

The 2nd line team is also responsible for all production communications and assisting other departments internally with our expertise about our platform, services and applications.

To thrive in this role, you adapt quickly to new tasks and are motivated by understanding the underlying factors to problems. Furthermore, you have the will and ability to help other people and to deliver the best possible support. As a person you are solution-oriented, problem-solving, like taking responsibility and you always focuses on finding the best most sustainable solution.

Additional responsibilities

•Customer specific application setups

•Provide installation support to end customer  

•Communication configurations for production customers

•Testing, internally and externally 

•Acting like a last instance support 

•Quality assurance and maintainability

•Create and update internal and self-service documentation.