what is a service technician?
A service technician is a person who works with the maintenance of various types of machines, constantly ensuring that the machines and equipment are in the best possible condition. If you work as a service technician, you will visit both customers' homes and company workplaces to repair or install different machines and devices. As a new service technician, you will need to work together with an experienced or well-trained service technician to make sure everything is done according to the process.
service technician jobswhat does a service technician do?
There are many different types of service technician roles, but the most common ones are vehicle mechanic, home appliance technician, computer technician, and air conditioning technician, who work on repairing equipment in offices. These are different types of service technician roles that seem unique in their function, but the fact is that the tasks and areas of responsibility are quite similar when you compare the different service technician roles. As a service technician, you also work in very varied environments with installation and repair of instruments and equipment, such as large air conditioning systems, heating systems, or manufacturing systems found in industries.
average salary as a service technician.
The average salary for a service technician can be between 29,000 - 34,000 kroner per month.
Depending on the type of work you do, a service technician can be paid hourly, weekly, or monthly. If you work full-time as a service technician, there is an opportunity to receive bonuses in addition to your monthly salary. This type of commission is added to the total amount for the service assignments you complete during a month. You can also receive overtime pay for work done outside regular hours and on weekends.
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other factors that can affect the salary as a service technician
As a service technician, your salary will depend on your level of experience. For example, a master service technician generally earns more than a service technician who is just starting out in the role and job. Another factor that determines the salary is the industry you work in, as well as where in the country you work. For instance, salaries are higher in larger cities since the cost of living is usually higher there.
different roles of service technician.
As a service technician, the tasks and focus areas can vary, and it is important to keep in mind that different education, experience, and background mean that your suitability for specific areas may differ.
An example is automotive technician or automotive service technician, which is one of the more well-known types of service technician. In this role, you primarily work in a workshop to service and repair cars, or other motor-driven vehicles such as motorcycles and boats. It is also not uncommon to be specialized in your specific field, and you can be specialized in a certain type of vehicle. You can also focus on specific parts of a vehicle, such as being a service technician specializing in air conditioning systems in cars or a service technician with expertise in transmissions.
When it comes to computer service technicians, they are often trained in computer maintenance, but have also learned how to replace parts in computer hardware and other important office equipment. This is to ensure that the equipment works efficiently and without problems. Another example of a service technician is an HVAC technician, whose tasks include inspecting, maintaining, and repairing heating and air conditioning systems in homes and office spaces.
working as a service technician.
In the job and role of service technician, there are many different opportunities for specialization. You can become hvac technician computer and office technician, or work as an automotive service technician at a workshop. In other words, working as a service technician can mean many different paths and you can choose the category that suits your personality, your interests, and your experience best.
When it comes to qualification requirements, these are manageable. In some cases, a degree from post-secondary studies is needed, as well as preferably experience from similar jobs. Practical experience from your education can also be an advantage. If you have a specific focus that you are interested in and want to pursue, it is a good idea to get some form of training in that area.
Areas managed by HVAC technicians and computer service technicians are in demand, where job opportunities are good for those pursuing a career in this field. The supply of jobs is growing and usually this also means that salary levels improve. The chances of finding a permanent position are easier, which in turn also leads to increased experience and improved skills.
For those with documented knowledge and experience, there is also the possibility to start your own business as a service technician, such as your own HVAC company. Then you can decide whether you want to focus on helping businesses and office spaces, or if you prefer to target homeowners.
If you are considering pursuing a career as a service technician, it is important to understand what the field and the work involve, in terms of responsibilities, the nature of the job, and the qualifications required.
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work tasks
When it comes to the tasks and the description of the role of service technician, it does not really matter who your employer is or which workplace you are at. This is because service technicians basically have similar tasks and areas of responsibility. It can involve anything from carrying out inspections to maintaining systems, to having conversations with customers to inform them about the status.
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conduct inspections
As a service technician, one of your responsibilities is to carry out recurring and regular inspections of equipment and machines. By performing these inspections, you will be able to assess the performance of the machines and whether there is a need for maintenance in the near future.
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perform system maintenance
After troubleshooting an engine system, as a service technician you are also responsible for repairing the damaged components, or alternatively replacing parts of the engine or machine. In addition to restoring damaged and faulty machines and equipment, you should also optimize their performance. You will carry out basic maintenance work, such as changing oil, to constantly ensure that the machines are in good condition and can be used without problems.
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check safety and tools
In the role of service technician, you will not only use specialized tools, but also be responsible for maintaining other tools that are used. These tools can include diagnostic instruments. When working with potentially dangerous equipment, you need to wear protective clothing and safety equipment. This can be special gloves, construction helmets, and special clothes designed to protect.
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dialogue with customers
During a typical day as a service technician, you will be in contact with customers. This may involve giving advice on how to handle equipment or machines, but you also often have a reporting responsibility to someone working as an analyst in the service department. When you have performed routine checks, you also need to be skilled at informing customers about what you have done, what the status is with the machines or equipment, as well as providing an explanation and insight into the problems that have been resolved or issues that may arise over time.
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assist in sales
There are service technicians who work at electronics stores or other shops that sell devices directly to customers. When you work as a service technician in such an environment, you will also need to assist the marketing department with products or services that fall under your responsibility. Your knowledge of the equipment makes you one of the most important people in the sales environment. Some service technicians also have the task of helping customers make choices or assisting with the sale of devices, since service technicians generally have greater insight into the technical and mechanical aspects.
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work environment
As a service technician, you can work at a variety of workplaces and for many different employers. Most service technicians work in workshops, garages, homes, laboratories, institutions, and other organizations that have different types of machines at the workplace. In these work environments, the job as a service technician is very communicative, because you need to communicate with customers, colleagues, and managers. During a workday, you will face different challenges and the environment can also make you dirty. This is especially clear if you work at a car workshop, for example.
You should also expect that the job as a service technician involves working in tight spaces and that you need to work standing and monotonously for long periods, especially if you are working on a project that needs to be completed by a deadline. There are also service technicians who work out in the field, and who then have a more dynamic work environment that varies from customer to customer, and project to project. A large part of such work is driving between different locations to install, repair, and maintain stationary equipment and machines that are on site.
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work schedule
The most common situation for a service technician is to work as a permanent employee, full-time, and to have relatively normal office hours. However, it is not impossible that there will be some overtime as a service technician, since many repairs and installations are specific and difficult, and need to be completed before you can leave work for the day. As a service technician out in the field, you should expect quite a bit of travel time during a workday, since you move between different workplaces and customers.
There are also service technicians who work on an hourly, part-time, or project basis, and in some cases this means having several different jobs or employers. In many cases, this means that such service technicians need to work quite a few weekends and overtime, depending on the agreement they have with their employer. Other service technicians may have to get used to irregular schedules that vary from day to day, week to week, or month to month. Those who are more experienced or have worked at their workplace for a long time may have more control and be able to manage their own work schedule.
education and qualifications as a service technician.
The education and training required to become a service technician depends entirely on the industry you will work in. The different roles of service technician require training in their area of specialization.
An example is hvac technician who needs to learn about ventilation, heating systems, and refrigeration technology to work efficiently. These are not the same skills that an automotive service technician needs. Such a person needs to train and learn about car engines, brakes, transmission systems, and other components found in a car. In some cases, especially when it comes to sensitive equipment such as computer servers and similar, an academic master's degree in a relevant field, such as computer science, may be required.
But in most industries, all you need is a diploma or to have graduated, as long as you have the right kind of knowledge or are willing to learn it. Many people can learn the basics to become a service technician already in high school, since there are many high school programs that train good service technicians.
Anyone who wants to work as an automotive service technician can choose the vehicle or transport program, but there are also electrical and energy programs or industrial technology high school programs for those who want to work as a service technician in another field. Unlike the job as an electrician, there is no general requirement for an apprenticeship period as a service technician, but for those who are new to the job or coming straight from their education, it is important to work alongside a more experienced service technician at first. This is a way to learn the job faster, even though many programs have practical components that are also useful and provide good experience for working life.
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skills and competencies
As a service technician, there are professional and personal skills and competencies that are valuable and increase career opportunities.
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communication skills
In the role of service technician, you will have regular contact with customers and colleagues. When interacting with customers, it is important to be able to explain in a clear and educational way how to use the equipment, what caused the damage that was then repaired, how extensive the damage was, the cost of the service, and so on. Having good communication skills will make it easier to ensure that customers feel satisfied and happy. It is also important to always be respectful and professional in communication with the customer.
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technical knowledge
To succeed in the role of service technician at a manufacturer, it is important to have extensive knowledge and deep insight into the company's products. Having long experience with mechanical tools and an understanding of the most common problems that can arise with certain machines or equipment is also important. This is to be able to work as efficiently as possible. A service technician also uses many different tools when installing or repairing various machine parts or equipment. These can include small tools such as screwdrivers, power screwdrivers and drills, other power tools, and computer-controlled tools. You should be well-trained and have good knowledge and experience when it comes to these tools, how to use and maintain them.
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organisational ability
To carry out successful installations, inspections, and repairs, it is important to have strong organizational skills as a service technician. To begin with, you need to plan all the different steps that must be completed before you start a task. This is because the time you have to perform the service is often limited, and you want to be able to work efficiently and with purpose. Additionally, as a service technician, you constantly need to make sure you have the right tools available with you, to save time and work effectively. This means that the ability to organize and plan is underrated as a service technician.
frequently asked questions about the service technician role.
Here are the most frequently asked questions about working as a service technician.
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what does a service technician do?
As a service technician, you work with service for companies or private individuals. You install, oversee, inspect, and repair various types of machines. This can involve anything from heavy machinery in factory and industrial premises to small air conditioning systems in homes.
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is automotive service technician a good career?
Becoming an automotive service technician is an excellent career choice, especially if you have a passion for solving problems and working with cars. It is a role that allows you to gain valuable experience and knowledge, which in the long run can make you more attractive to other employers.
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are there many jobs as a service technician?
Service technician is a job that can involve many different things, depending on what you have chosen to specialize in and which employer you have. But in today's society, the need for service technicians is great in many different types of sectors and industries. Therefore, job opportunities and career prospects look good going forward.
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how do I apply for a job as a service technician?
It's easy to apply for a job as a service technician through Randstad. Search among our open jobs in your area. Then submit your cv and your personal letter or apply via LinkedIn. If you need help with your job application, you can read all our job tips here!
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further reading about the role of service technician
Here you can find more information about the role of service technician.
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