customer service representative.

Customer service representative performs an important job no matter which company you work for, and the person represents their company every day through their daily tasks. Since service is an important part of increasing attaching customer satisfaction, your job and your role as a customer service representative is important for the company in the long term. You are the one who ensures that customers receive the service, help, and support needed for them to be satisfied. The tasks can include several different things:

• answer questions and concerns
• administrative tasks
• respond to and address criticism
• help place orders or complete orders
• find solutions for the customer, if the product they need does not exist or is too expensive

At the same time, customer service representative is a job that often offers the possibility of extra work and additional pay for inconvenient hours. Some companies have a policy of providing customer support to their customers around the clock, or at least significantly longer than just during regular office hours. This means that a customer service representative who works evenings and weekends has the opportunity to earn additional money.

Another important thing to know about customer service representatives is that it is a good entry-level job for those who want a side job, for example if you are studying at college or university. It is also a good part-time job for those who, for various reasons, are not able to work full time. These kinds of aspects mean that the salary as a customer service representative can vary a lot.

Depending on the company and industry, your specific responsibilities and tasks as a customer service representative will vary, but regardless of employer, there are some aspects of the job as a customer service representative that are more general and can be found in most roles.

Such a responsibility is to answer the phone and emails. You will work directly with customers, whether they are private customers or business customers, and respond to their phone calls and emails. It is important to always interact with customers in a way that gives them a positive impression of the company. You will handle questions and complaints when a customer is disappointed with a product or service that has been purchased. Continuously dealing with complaints and remarks from customers in a professional and attentive manner is one of the most important parts of the job as a customer service representative.

In some cases, as a customer service representative, you also need to receive orders from customers. Responding to and placing these orders on time is important so that customers feel cared for and receive their goods or services delivered on time.

In the role of customer service representative, you may also be responsible for helping the entire team achieve sales goals. You might need to highlight sales arguments such as various discounts and other offers to customers, to increase the chance of upselling and satisfaction. Customer service representatives also need to have good knowledge of the products or goods that customers can buy from the company, in order to answer questions. These are all elements that will make the perceived customer support better for customers, and something that allows them to feel satisfied when they leave or end contact with the company. This will strengthen the chances that customers will return in the future, or speak well of the company, which makes it easier to get more customers in the future.

As a customer service representative, you will most likely work in an office environment. You have a supervisory role and will either work together with a colleague in the same role, or be responsible for a team of other customer service representatives. Some customer service representatives work directly in a store or sales environment, which means you have physical direct contact with customers on a daily basis. Usually, a customer service representative works indoors and uses both the phone and computers. Exactly what the work environment looks like depends on the company you work for, but customer service representative is generally considered an office job.

The work schedule you have as a customer service representative varies depending on the employer and the role. Not all customer service representatives have the same work schedule. It depends on the office and working hours that apply at the workplace. This will affect the hours you work. There are also different opportunities for part-time jobs as a customer service representative. For example, you may work more inconvenient hours such as evenings and weekends, so the company can offer customer service then as well. In some cases, those who work as permanent customer service representatives can control their working hours to some extent. Some companies offer customer support 24/7, that is, around the clock, and this requires customer service representatives to also work some inconvenient hours.

There are many advantages to finding an open job as a customer service representative through Randstad.

• various development and career opportunities
• many different jobs in your area
• an experienced contact person who is available to help you
• full-time or part-time work depending on the job/assignment

Do you want a permanent position as a customer service representative? A temporary position or fixed-term job as a customer service representative is often a good first step towards a permanent position.

After pipeline work, you will become more attractive to new employers and assignments. Every year, many people get a permanent job with employers thanks to a temporary job that has gone through us at Randstad. In addition, many companies recruit their permanent employees directly through Randstad.

Your most important task as a customer service representative is to interact with other people. It is important to be able to appear polite, respectful, and professional in all interactions with external customers and visitors. But as a customer service representative, you also need to be good at communicating with other internal colleagues. Being able to help customers efficiently and handle their complaints without becoming emotional or irritated is a fundamental skill for a customer service representative.

Having strong communication skills and a constant desire to create a positive customer experience are important parts of any job as a customer service representative. You also need to be a good listener, a team player who can adapt to a team and make the team better, as well as being effective at finding solutions to different problems.

Being able to think quickly, clearly, precisely, and decisively to find solutions is another important part of the job as a customer service representative. It's not uncommon for customers to be irritated and impatient. In stressful situations, a customer service representative therefore needs to remain professional and friendly in their interaction with the customer, while also having the ability to actually solve the problem and provide answers to the customer's questions.

As a customer service representative, you will primarily work with phones and computers. You need to be comfortable using the phone and able to handle the phones the company provides. You also need basic computer skills and preferably some experience with software and programs. When you are hired as a customer service representative, there is often a training component and an introduction to the job, where you will, among other things, learn the software used at the company. However, having basic knowledge and experience with software and computers will make it significantly easier to learn the job quickly in the beginning. Those who have previous experience in service roles and customer support will have some insight into the software that will be used in the workplace. This can be an advantage in the recruitment process compared to other potential candidates.

Working as a customer service representative at a company's customer support is a job that usually offers an average salary between 25,000 - 28,000 kronor per month for those working full-time in Sweden. But there are many part-time jobs as a customer service representative for those who need a side job, for example if you are studying at college or university and want to supplement your student finances.

Working as a customer service representative is a form of administrative work. You have a supervisory role and will usually be in an indoor office environment. You work with other internal colleagues, customers, visitors, phones, computers, and with software.

The main task of a customer service representative is to provide service to customers. In practice, this means handling customer inquiries in direct contact with the customer, troubleshooting and helping to find explanations for problems, as well as finding solutions and alternatives to keep the customer satisfied. The most important thing for a customer service representative is that customers are always satisfied and have a positive impression of the company.

As a customer service representative, you need to have strong communication skills and be good at dealing with people. Working with people all day requires you to be good at listening, quick thinking, and able to remain professional at all times. You need to be good at problem-solving, able to handle several responsibilities at the same time, and stay focused to ensure a good customer experience.

As a customer service representative, your job is to create a good customer experience. It is a supervisory role in a company or organization, where the exact tasks may vary depending on the employer. However, you will work with customer contact and often in a team. This may include the following tasks:

• answer calls and emails
• meet complaints, thoughts and questions in a professional way
• help customers with orders

Becoming a customer service representative is a good career choice for those who enjoy interacting with people and who like problem-solving.

Customer service representative is a good entry-level job for those who want to start their career in customer service. There are also many part-time jobs available. This makes customer service representative a good extra job alongside studies or other employment.

It's easy to apply for a job as a customer service representative via Randstad. Search among our open jobs in your area. Then submit your CV and your cover letter or apply via LinkedIn. If you need help with your job application, you can read all our job tips here!

Here you can find more information about the role of customer service representative.