You should as a minimum have 2 years of experience within IT
Broad knowledge and experience with Active Directory on prem and Azure Active Directory
Understanding of ITSM and ITSM tools, techniques, and how the
technology is used for providing the best possible support
Self-motivated with the ability to work in a fast-moving environment.
Exceptional communications and customer service skills
You can quickly create a high-level overview of the task at hand, at same time while still focusing on the details
You thrive with repetitive tasks from time to time
You are autonomous and take initiatives independently to improve the ways we work in the team, and appreciate a social and team environment
It is an advantage if you have experience of working in Jira Service Management tool, and/or have previous knowledge and experience of ITIL framework
You must be fluent in English and Swedish, both orally and in writing. You must be able to work during the specified workhours, in the office the specified days.
Have the right mindset, where being service minded and focusing on the user experience is key
Be a team player
Like to work in a changing environment
Be passionate about IT with experience from a service desk, IT
support or other role in IT