support technician.

2 years

You should as a minimum have 2 years of experience within IT
support function.
Broad knowledge and experience with Active Directory on prem and Azure Active Directory

Understanding of ITSM and ITSM tools, techniques, and how the
technology is used for providing the best possible support
Self-motivated with the ability to work in a fast-moving environment.
Exceptional communications and customer service skills
You can quickly create a high-level overview of the task at hand, at same time while still focusing on the details
You thrive with repetitive tasks from time to time
You are autonomous and take initiatives independently to improve the ways we work in the team, and appreciate a social and team environment
It is an advantage if you have experience of working in Jira Service Management tool, and/or have previous knowledge and experience of ITIL framework

Language requirements:
You must be fluent in English and Swedish, both orally and in writing. You must be able to work during the specified workhours, in the office the specified days. 

Personal qualifications:
Have the right mindset, where being service minded and focusing on the user experience is key
Be a team player
Like to work in a changing environment
Be passionate about IT with experience from a service desk, IT
support or other role in IT 

• Receiving and answering Service Desk phone calls
• 1 st line support on Active Directory related issues - creating and handing incidents
• Single point of contact for the user
• Analyze incidents, determine the priority, and escalate to the right recipient
• Verify solutions from suppliers, ensure that solution descriptions are understandable and communicate solutions to end users
• Coordinate/collaborate with all agents to ensure maximum utilization of manpower

We work according to a shift planning and the working start and ending times varies day by day. Workhours will be between 06:45 – 18:00. In the office Mon-Wed and from home Thur-Fri.