We are looking for a Business Analyst to join our team in an automotive assignment.
As a Business Analyst, your main focus will be in influencing how we can improve and design future cars and future aftermarket products and services. The responsibility goes all the way from discovering customer needs, exploring solutions, validating concepts and implementing solutions in the markets.
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business analyst.
- posted 10 january 2023
- closes 31 january 2023
qualifications
- You have knowledge of customer journey mapping and service design.
- You have ability to map and analyse customer journeys and convert insights into improvements and new opportunities based on behaviour data from different sources.
- Experience with the mix of quantitative and qualitative data together with a strength in using storytelling to share your discoveries, to influence stakeholders and create energy around an idea or an initiative.
- Preferably you have good knowledge about aftermarket business in the automotive industry and also experience in Agile framework.
- As a person you are an entrepreneur who wants to contribute building a new operation in a newly established team.
- You are also a true team player, inclusive and communicative as well as having a strong drive to achieve result.
- You have a university education and experience from product development as well as experience from Customer Experience – as methodology, tools and strategies.
- You are fluent in English (verbal and written).
key responsibilities
- You will support and help the product teams towards effective solution considering what’s best for the user and the overall service experience.
- Identify, acquire, and analyze relevant facts & insights (consumer, business, technology etc.) to contribute to building up clarity in user needs.
- Map and analyze customer journeys.
- Establish and facilitate cross-collaboration with key stakeholders to continuously iterate and innovate our service experience feedback and insight to drive prioritization.
- Communicate and visualize user insights as well as supporting the teams to develop within the field of service experience (methods, performing design sprints, tools, prototyping etc).
education
- Högskola/Universitet
working at randstad technologies
get in touch.
we are here to help you with your questions.
ST
sabina toderici
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