Service Manager - Cloud Services.


Robert Weineland, 
Application deadline:
Job type:
full time
Type of employment:
Gävleborgs län, 
Sandviken kommun

job description.

 Join our journey towards becoming a stand-alone company!   

We are now looking for excellent people to develop our business and work towards fulfilling our ambitious goals. With a strong leadership strategy and a proactive workforce, we are ready to continue on our growth journey by advancing industries through materials technology.

Are you ready to take on this challenge together with us? We are already now starting to onboard several competences in the process to prepare for a new organizational set-up. We offer an inspiring work environment with development opportunities for the right professional.

Sandvik Materials Technology have a cloud first strategy and will in the long-term move as much as possible to SaaS and PaaS solutions the cloud.

The purpose of the position is to be the point of contact for all cloud services provided by the new central Cloud Office function as well as be the driving force of developing the cloud journey we are embarking on.

You will be managing, defining and delivering clearly defined services that enable customers to understand service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, and how to get help.

The role is key for designing the new function, as well as establishing the necessary platform for the on-going cloud initiatives which will increase the cloud presence in the coming years substantially. Currently the primary cloud service provider is Azure, but more will be added later.

You will also be part of continuous improvement and automation of cloud operations , as well as act as point of contact for suppliers and internal functions utilizing the cloud services. You have an essential role in serving as the point of escalation and collecting feedback and requirements from customers and other stakeholders. 


As highly appreciated service manager you are expected to: 
Identifying customer needs and translating them into services. 
Managing incoming pipeline of new projects and demands. 
Lead the development of the cloud services portfolio by creating, packaging and defining the cloud services, ensuring services are delivered in accordance with agreed business requirements, and managing the service roadmaps.
Establish financial, business and pricing models for the services in scope.
Work with different vendors and supplier 
Ensure supplier performance and follow up service reporting metrics, budget and improvement plans according to agreed SLAs/OLAs.
Ensure that Cloud services comply with security, regulatory and legal requirements.
Acting as point of escalation for operational issues affecting the services.


You are expected to hold a university degree in IT or similar work experience and have previous experience in service management role, preferably in cloud delivery with one of the big public cloud providers, or within infrastructure outsourced environment. 

You should be able to manage multiple stakeholders with different maturity and requirements. You are also expected to be collaborative, thinking strategic but also utilize existing capabilities internally and externally to take us to the new target operating model in the new company. 

You are also not afraid to get into technical discussions and help solutioning cloud projects/demands to a certain level using solution architects, engineers and operators. You are self-organized, structured, have good communication and social skills. Have good Swedish and English skills, verbal and written. Some travel and willingness to adjust working hours is needed. 

  • Minimum of 4 plus years of experience in service management role, preferably in cloud delivery from cloud providers, or an outsourced environment.
  • Experience and good knowledge of Azure IaaS, SaaS and PaaS solutions and products. 
  • Understanding of ITIL v3 service managements and operational activities needed to uphold a service.
  • Experience in service and contract management in a multivendor global environment 
  • Ability to coordinate and manage global changes and initiatives
 We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion. 


Contact us
Are you interested in learning more about this exciting job? Please contact:
Niklas Hammarberg, Head of IT Strategy for Infrastructure and Technology at Sandvik Materials Technology
Office Phone: +46 26 264247 | Cell Phone: +46 70 6320543
Mail to:

Union contacts
Maria Sundqvist, Akademikerföreningen, +46 (0) 26 -26 39 93
Kjell-Åke Klockervold, Ledarna, +46 (0) 26-26 30 44
Mikael Larsson, Unionen, +46 (0) 26-26 31 66 

about Sandvik Materials Technology.

Working with us
At Sandvik, we are convinced that diversity leads to a better environment for our employees, our company and our customers. We offer you great opportunities to develop in a global industrial group with favorable terms of employment, which include, among other things, occupational pension, wellness, group insurance, increased parental benefit, educational programs and skills development. We’re looking forward to meeting you!

About Us
Sandvik’s business area Sandvik Materials Technology has initiated an exciting journey to explore the possibility of a separate listing on the Nasdaq Stockholm Exchange – earliest in year 2022, provided that the circumstances are deemed right at the time. With a clear direction for our journey ahead, utilizing our position as technology leader, progressive customer partner and sustainability driver, we aim to become an even stronger and independent company within our industry.

Sandvik Materials Technology is a business area within the Sandvik Group and a world-leading manufacturer of high value-added products in advanced stainless steels and special alloys as well as products for industrial heating. The cutting-edge expertise is based on an integrated production platform and industry-leading metallurgy and R&D​​. In 2019, sales were approximately 15 billion SEK with about 6,000 employees.